Monitoring your XES subscription

The Email Service - XES window provides you an overall view on the status of your XES subscription.

The XES Subscription area includes:

     The subscription's expiration date

     The number of credits at your disposal (plan credits and additional credits that you may have purchased)

     The remaining number of credits

Email Account Usage

The Total Emails Sent displays the number of emails sent by the selected account from the subscription’s start date until today. This value updates daily at 12 (UTC).

You can generate a report to easily keep track of how many emails have been sent from the selected account for a specific time range.

Download the detailed report to receive a monthly breakdown for the specified time range.

Overage emails

If you've exceeded the number of emails allowed by your subscription, an Overage row is added, detailing the number of emails which have exceed the quota. This number sums all overage emails sent from all accounts within the subscription.

You can click the Buy more credits link to buy additional emails or renew your subscription.

Plan expiration

If you’ve sent emails after your plan has expired, a Sent after expiration row may be added, detailing the number of emails that have been sent after expiration from all accounts within the subscription. Your subscription might soon be suspended, and you must renew it or purchase a new plan.

Multiple accounts per subscription

If your subscription comprises multiple accounts, you will be notified that "This XES subscription is shared with other email accounts."

In this case, the Remaining value is calculated based on emails that have been sent from the current account as well as all other accounts of this subscription.

The Total Emails Sent value (in the email Account Usage area) is calculated only for the current account.

In the following example, 30,000 emails have been sent from the selected account and 20,000 more from other accounts. This adds up to 50,000 emails that have been sent, and together with the remaining 10,000 amounts to 60,000 plan credits.