Configuring Touchpoints and Associating Them with Events (Jobs)

Touchpoints may be added and associated with events (jobs) in two ways:

• Via the job definition: In the Tracking section of the Process page and Send Email Marketing page.
  Note that port jobs are not associated with touchpoints.

• Via the job center: In the Tracking section of the Details pane. For more information, see Using the Job Center to View Tracking Details and Associate Jobs with Touchpoints.

To associate a job (print or email) with a touchpoint:

1. Create a new touchpoint by choosing one of the following:

   • In the Job Definition’s Tracking section, click New.

     The New Touchpoint dialog is displayed.

     

   • In the Job Center’s Tracking section, click Edit.

2. Configure the touchpoint settings:

   • Select existing (Edit Touchpoint window only): Choose one of the existing touchpoints from the list (default is None).

   • Create new (Edit Touchpoint window only): Add a new touchpoint, by enabling the name and description fields.

   • Name (mandatory): Enter a name that identifies the new touchpoint.

   • Description (optional): Enter free text that describes the new touchpoint.

3. Click Save.

   The new touchpoint and its association with this job are saved to the uProduce Marketing Console database.